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Terms and Conditions

Privacy and Security

At Industria we are fully committed to respecting your privacy. We guarantee that your personal information will not be shared with any third parties. Industria is bound by NZ Privacy Act 1993. For more information visit www.privacy.org.nz.

We use DPS Windcave as our payment provider who provide PCI DSS compliant payment solutions.

If you purchase or register online you will be added to our customer database. However if you wish to cancel at anytime, simply respond with “please remove” in the subject line. We will remove you before the next newsletter goes out.

Pricing

All prices are quoted in New Zealand dollars, and are subject to change without notice. All prices are inclusive of GST.

Availability

Due to many of our items being hand-made or 'last-one's", if we don’t have the item in stock, it may need to be made or sourced. If there is a delay we will contact you and let you know. 

In the unlikely event we are unable to supply your order after you have confirmed purchase, we will refund you in full. Refunds will be issued by direct deposit to your credit card or bank account.

Please also specify whether you want your items to be gift-wrapped (this is a free service) and contain a small message from you (on a free gift tag).

Returns, Refunds and Exchanges

We take pride the in items we stock and we hope you enjoy them as much as we do.

If the item you have received is faulty or has arrived damaged, please contact us via e-mail at shop@industria.co.nz within three days of receiving your item, including a photo if the fault is visible contact us immediately. You will need to return the item to us for inspection and we will organise a replacement (or credit) for you as per our obligations under the Consumer Guarantees Act. All items must be returned unused and in their original packaging. 

We urge all customers to choose their purchases carefully as we are not obligated to exchange due to change of mind. For this reason, any exchanges will be at our discretion. ​ We are unable to offer refunds/exchanges on sale items.